Introduction
zentramovi.top AS ("we", "our", or "us") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website zentramovi.top or use our restaurant kitchen analytics services.
As a Norwegian company, we comply with the General Data Protection Regulation (GDPR) and Norwegian data protection laws. This policy applies to all users of our website and clients of our services.
Data Controller Information
The data controller for your personal information is:
Data Collection
We collect personal data that you voluntarily provide to us when you use our services. The data we collect includes:
Information You Provide Directly
- Contact Information: Name, email address, phone number, business address
- Business Information: Restaurant name, type of establishment, operational details
- Communication Data: Messages sent through contact forms, emails, or phone conversations
- Service Data: Information related to our consulting services, assessments, and recommendations
Automatically Collected Information
- Website Usage Data: IP address, browser type, device information, pages visited
- Cookies and Tracking: Data collected through cookies and similar technologies
- Analytics Data: Website performance and user interaction statistics
How We Use Your Information
We use your personal data for the following purposes, based on legitimate business interests and your consent:
Service Delivery
- Providing restaurant kitchen analytics and consulting services
- Communicating about your projects and service requirements
- Delivering reports, recommendations, and ongoing support
- Processing payments and managing client relationships
Website and Communication
- Responding to enquiries and providing customer support
- Sending newsletters and service updates (with consent)
- Improving our website functionality and user experience
- Ensuring website security and preventing fraud
Business Operations
- Analysing service performance and client satisfaction
- Developing new services and improving existing offerings
- Complying with legal obligations and regulatory requirements
- Protecting our business interests and legal rights
Cookies and Tracking Technologies
We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.
For detailed information about our cookie usage, please refer to our Cookie Policy.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: To perform our consulting services and fulfil contractual obligations
- Legitimate Interests: For business operations, service improvement, and client relationship management
- Consent: For marketing communications and non-essential cookies
- Legal Compliance: To meet regulatory and legal requirements
Data Sharing and Disclosure
We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:
- Service Providers: With trusted partners who assist in service delivery (under strict confidentiality agreements)
- Legal Requirements: When required by law, regulation, or legal process
- Business Protection: To protect our rights, property, or safety, or that of our clients
- Business Transfers: In connection with mergers, acquisitions, or asset sales (with appropriate safeguards)
Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:
- Client Data: Retained for the duration of our business relationship plus 7 years for legal and accounting purposes
- Marketing Data: Until you withdraw consent or request deletion
- Website Data: Analytics data retained for up to 26 months
- Communication Records: Retained for 3 years unless longer retention is required by law
We regularly review our data retention practices and securely delete information that is no longer needed.
Your Rights
Under GDPR and Norwegian data protection law, you have the following rights regarding your personal data:
- Right of Access: Request a copy of your personal data we hold
- Right to Rectification: Correct inaccurate or incomplete information
- Right to Erasure: Request deletion of your personal data in certain circumstances
- Right to Restrict Processing: Limit how we use your data
- Right to Data Portability: Receive your data in a portable format
- Right to Object: Object to processing based on legitimate interests
- Right to Withdraw Consent: Withdraw consent for marketing or cookies at any time
To exercise these rights, please contact us at [email protected] or +47 55 501 906.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:
- Encrypted data transmission and storage
- Regular security assessments and updates
- Access controls and staff training
- Secure backup and recovery procedures
While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
International Data Transfers
Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA) where our service providers are located. We ensure that such transfers are protected by appropriate safeguards, including:
- European Commission adequacy decisions
- Standard Contractual Clauses
- Binding Corporate Rules
- Certification schemes approved by supervisory authorities
Children's Privacy
Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16, we will take steps to delete such information promptly.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Information
If you have any questions about this Privacy Policy or our data practices, please contact us:
You also have the right to lodge a complaint with the Norwegian Data Protection Authority (Datatilsynet) if you believe we have not handled your personal data in accordance with applicable law.